If you’ve spent any time working for a company, you will no doubt get to know the Office Administrator. And, if you step back to watch them work for a minute you will quickly notice they are the secret weapon of a good company.
Office Administrators have a good grasp on:
It is often said that an effective Office Administrator is the backbone of a company. Without them, a company can fall apart quickly. Overall, the general consensus is that this person is one of the most important in the organization. They are the boots to the ground, the hands-on warriors who get things done.
One of the key tasks in this role is to act as the gatekeeper for the organization. The term was originally coined in 1947 by Kurt Lewin as it related to food-related decisions for a household. Today it is much the same concept in an organization. The Office Administrator is the one who allows which forces to pass through. For example, if a salesperson calls and asks to speak to the manager it is up to the Administrator to make an executive decision. Thus, their job is to protect the time of the manager and ensure their time is not being wasted by unwanted phone calls. Moreover, effective Office Administrators qualify phone calls through a series of questions before transferring the call. As a result, there is no time being wasted between the client and manager.
Office Administrators are good at juggling multiple tasks. Typically you can see them conducting the following tasks:
The list of activities going on spells exhaustion, but somehow they keep it all organized and running. Furthermore, if there are any questions and/or issues, answers come quickly. Due to their ability to multitask, Office Administrators serve as the hub of the organization. They can properly connect:
The secret is they rely on systems. Because of these systems, they are able to flow from one task to the next without skipping a beat. In addition, each system supports every department in the organization and provides optimal customer service experience.
As mentioned above, Office Administrators are the hub of an organization – they are at the heart of all operations in the company. In any given day, they are taking on phone calls for each department. In addition, they are aware of who is in and out of the office and send and receive confidential documents. More importantly, they talk with customers and build lasting relationships. Lastly, their knowledge of the organization allows them to answer everyone’s questions and predict what events are happening next.
Office Administrators are critical to an organizations success. Without them, the organization would quickly be in disarray and would have the potential to run amuck. Due to their importance, Admins are in demand for a high number of organizations. In Windsor alone, there are 90+ positions based on a recent search on Indeed.ca. Most positions are advertising starting wages between $16-20/hour. Becoming an Office Administrator allows for career diversity as you can work in almost any type of industry. There are postings for Office Administrators, Office Assistants, Receptionists, Administrative Professionals, and Executive Assistants.
Based on the above, Office Administrators are indeed the secret weapon for an organization. Becoming an Office Administrator allows for career diversity and endless opportunities. To learn more about pursuing a career as an Office Administrator, contact us today. You can learn more about the Office Administrator program online and see if it is right for you.