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How Medical Office Assistant Training Combines Clinical and Admin Skills

How Medical Office Assistant Training From CCHST Combines Clinical and Admin Skills

With so many medical facilities opening up in Canada over the last few years to accommodate the aging population, the healthcare industry is rapidly growing and so is the demand for trained professionals to fill new, exciting positions.

Medical office assistants are uniquely trained to work in the fast-paced medical office environment, performing a variety of tasks. They’re commonly found at the front desk of a physician’s office, hospital ward, or clinic where they interact with patients as well as other members of the healthcare team. What sets them apart from administrative workers in other fields is the much needed clinical knowledge they possess in order to support a medical environment.

If you’re considering becoming a medical office assistant, read on to learn more about how training for this role will give you both the clinical and administrative skills you’ll need to launch a rewarding career.

Learning Organizational Skills as Part of your Office Assistant Training

As a medical office assistant, you’ll greet and schedule appointments for a number of customers in-person or over the phone on a daily basis, but you’ll often also work with suppliers, doctors, and other medical professionals. For this reason, learning organizational skills such as time management are a key part of any medical office assistant training program.

Medical office assistants need to know how to prioritize their time between working with patients face-to-face, updating medical records, answering the phone, placing orders for office or medical supplies, and scheduling appointments. You’ll learn how to use filing systems to make documentation and administrative tasks faster and more efficient so that you’ll have more time to move onto your next task. You’ll also learn computer skills so that you can easily navigate your way around your office’s software to quickly update and retrieve records.

Developing planning skills will help you to make the most of office downtime to follow-up with patients for their next appointment, or to place orders. This way, when the office gets busy during peak hours you’ll be fully available to greet the next person who needs assistance.

Important Clinical Skills Taught in Medical Office Assistant Training

To help students succeed in the role, medical office assistant training goes a step beyond other administrative programs by teaching clinical skills. When patient samples are sent away for lab testing, professionals who’ve completed a medical office assistant course understand basic medical terminology so that they can clearly communicate with other members of the medical team. Being familiar with medical terms will also help you to properly update patient files and fill out insurance paperwork.

Medical office assistants are also trained in some of the fundamentals of physiology. For example, if you are working for a walk-in clinic during the height of flu season, when many clinics see a much larger number of patients coming through the door, your training will enable you to quickly diagnose certain symptoms that may be contagious, so that you can instruct certain patients how to prevent spreading their potential flu to others in the waiting room.

Because of this combination of skills, medical office assistants are recognized as some of the most versatile and important members of any medical practice they’re a part of.

Are you looking for medical office assistant training in Windsor? Visit Canadian College for more program information, or to speak with an advisor today!

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