Medical Office Assistant Program Outline

Students in the Medical Office Assistant (MOA) Program receive comprehensive training directed towards completion of the MOA Diploma. Students must demonstrate their ability to conduct themselves in a professional setting including presenting a professional image, ethical behavior and medical jurisprudence. Furthermore, student must demonstrate the ability to establish client rapport and the use of effective communication, time management, and problem-solving techniques.

Program Length

  • Theory – 30 Weeks
  • Internship – 4 Weeks
  • Total – 34 Weeks

Intro to Computers and Microsoft Office

This module provides students with an overview of Microsoft Office and create skills that permit them to work with several MS modules as they relate specifically to project management. Students develop skills in Microsoft Office, Excel, PowerPoint, MS Project and Outlook.

Accounting Applications

Accounting applications introduces the student to basic bookkeeping and accounting principles, as well as, to computerized accounting. In addition, students learn bookkeeping and accounting concepts for today’s modern office by applying one of the most widely used computerized accounting software programs in Ontario – Simply Accounting. Futhermore, students will develop skills in setting up accounts, creating client and vendor records, recording income and expenses, tracking receivables and payables, creating payrolls, doing payroll runs, issuing cheques, performing month and year-end closing and generating reports.

Introduction to Medical Office Assisting

Introduces student to Medical Office Assisting. Topics covered include the role and responsibilities of a Medical Office Assistant, required knowledge and skills, professionalism, career opportunities, ethical and legal concepts; the history of medicine, patient education, nutrition, health promotion and an overview of Medical Office Assistant management responsibilities.

Medical Terminology, Body Systems, and Disease

Introduces student to medical terminology and provides students with a basic knowledge of the anatomy and physiology of body systems and their associated disorders. Topics covered include medical terminology, the 24 hour clock, normal body system structure and function, recognition of various homeostatic imbalances, common diseases and disorders, and an introduction to selected medical specialties such as pharmacology, oncology, radiology, nuclear medicine and psychiatry.

Interpersonal Skills, Communication, Problem Solving and Client Services

Teaches effective interpersonal communication skills for managing personal and work relationships, for gaining voluntary compliance and for managing conflicts within a multicultural society. This course also provides a solid review of English grammar, punctuation, and sentence structure and includes various exercises to improve written communication.

Administrative Skills and Procedures

Students learn about reception procedures, telephone techniques, appointment scheduling, reports and documentation, files and medical records, and medical billing. This course also introduces student to medical office management software systems and the role of computers in medical practice. Students gain hands-on practice using practice management software. Legal and Ethical issues surrounding information collection and retrieval is reviewed. Students are also introduced to basic medical transcription procedures.

Clinical Skills and Procedures

Covers the theory and practice of the clinical procedures that medical assistants commonly perform in a medical office. Topics include asepsis, infection control, patient assessment, vital signs, assisting with primary physical examinations, review of pharmacology and medications, assisting with specialty examinations, and understanding diagnostic procedures.

Medical Emergencies

Provides certification in Emergency First Aid and Basic Rescuer (Level C) CPR. Courses are taught by WSIB authorized providers.

Job Search and Career Development

Helps students prepare for employment, conduct a successful campaign to find employment, and be successful in their career as a Medical Office Assistant. Topics include preparation of a résumé, covering letter and thank-you letter to use in job search as well as the importance of lifelong learning.


Students will complete a 100 hour clinical work placement under the direct supervision of a Medical Doctor. Sites include hospitals, physiotherapy/sports medicine, rehab centers, LTC facilities, and other agencies.

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